After-sales support
Our job does not end at delivery
Warranty coverage, the technical service process, spare parts policy and operator training — all on one page.
Warranty coverage
2 years for the main unit and transducers
The coverage below summarises our standard sales terms. The terms in your contract prevail.
Covered
- Faults arising from manufacturing and assembly defects
- Main board, power unit and internal component failures
- Probe cable and connector failures occurring under normal use
- Software faults and version updates
- On-site or remote labour costs
Not covered
- Drops, impact, liquid contact and physical damage
- Damage from mains voltage fluctuation or lightning
- Intervention by unauthorized persons and opened systems
- Consumables (gel, paper, single-use covers)
- Faults caused by use contrary to the operating manual
Conditions
- — The warranty starts on the invoice date of the system.
- — The serial number of the system must remain legible.
- — Periodic maintenance must have been carried out by authorized service.
When your system stops, one call is enough
Most faults are resolved remotely; where they cannot be, a technician sets out.
Service process
The steps we follow from a fault report to the system running again.
- 01
Request
Fill in the form or call us. The system model, serial number and fault description are taken at the first step.
- 02
Remote diagnosis
A significant share of faults can be resolved over a remote connection with image sharing, which avoids moving the system.
- 03
Parts supply
If a part is needed it comes from our stock in Türkiye. If it is not in stock, the supply lead time from the manufacturer is stated up front.
- 04
On-site intervention
For faults that cannot be resolved remotely a technician visits the clinic, with the appointment time agreed in advance.
- 05
Test and handover
The system passes an image quality test and the work performed is handed over in writing.
Spare parts and training
System and probe repair
Ultrasound machine repair, probe cable and connector repair and board-level intervention, for all brands and models. A repairable transducer is repaired rather than replaced.
Spare parts
Transducers, power units and frequently replaced components are held in our stock in Türkiye. Parts supply continues after the warranty ends.
Operator training
On-site training is delivered at installation and presets are built together to match your workflow. Training is repeated when staff change.
Remote support
Image-sharing support is delivered over the Zonnet infrastructure, and we help with application questions through the same channel.
Periodic maintenance
Annual maintenance and calibration are scheduled, and the maintenance record is provided for use in tenders and audits.
Frequently asked questions
We respond to your report the same working day. Where the issue cannot be resolved remotely we agree an appointment time for an on-site visit together.
Create a service request
If something is wrong with your system, fill in the form and our technical team will respond the same working day.